Service Blueprint
International Students In Denmark
Legend
| Aware | Join | Use & Develop | Leave/Repeat | ||||
|---|---|---|---|---|---|---|---|
Pre-Step |
"I just got a job or at least I am thinking about getting one." | "I got all the information I needed about how to join SKAT." | "I got my tax card made and my preliminary assessment." | "I have full control and understanding over my tax process." | |||
Step |
"I am getting all the information I need through the relevant channels for me about how to join SKAT." | "I am getting my tax card as well as my preliminary assessment done. I am confident that the relevant information will be registered after finishing the process." |
"I am now able to make full use of the SKAT services. Usage doesn't require much or any input from the customer. The information is the same across all channels." "This helps me understand my personal tax situation." |
"I have the ability to go further in my use of SKAT. Developing sufficient understanding of the tax system and finds ways how to benefit from it. I fully understands the Danish tax system with all the forms." | "I get my yearly statement. I only have a small disparity with my tax amount and therefore get only a small amount extra to pay or I get a small amount back." | ||
Channels |
Combination of one or more of the 6 options:
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Calling:
|
Website:
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International house (optional appointment):
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Optional continued use:
Announcements:
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New abilities:
Feedback:
|
Announcements:
Taxes adjusted:
Feedback:
|
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Confirmation:
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Taxes paid:
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Always available:
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Backstage
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Letter sent after registering for CPR | SKAT Calculator | |||||
| Advisors being trained | Appointment system | NemKonto link | |||||
| Project management team working with school administration | International House organization | Advisors being trained | |||||
| Project management team working with school administration | |||||||
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Activities that run across all stages:
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